myPlates Product Terms and Conditions

1. Privacy and Information

1.1. Privacy Statement & Your Rights

  • Roads and Maritime Services (RMS) is collecting your personal information in connection with your application for Special Number Plates and RMS may retain and use it:
    • to process your application for Special Number Plates in accordance with the NSW road transport legislation, including the Road Transport Act 2013 and the Motor Accidents Compensation Act 1999 (and all subordinate, amending, consolidating or replacing legislation);
    • for driver licensing, motor vehicle, road transport or road safety purposes; and
    • to facilitate the administration of Your Special Number Plates and for use in the operation of RMS's Special Number Plate business.
  • You are required to provide your personal information under road transport legislation and RMS may refuse your application if you do not provide it.
  • RMS may disclose your personal information to other driver licensing and vehicle registration agencies, to assess your application or verify the information you provide, and for inquiries about motor accidents. RMS may also disclose it to confirm compulsory insurance is current, to anyone proposing to acquire an interest in your vehicle, in respect of inquiries relating to stolen or abandoned vehicles, or to any joint Registered Operator of your vehicle.
  • RMS may disclose your personal information to anyone appointed to manage RMS's Special Number Plate business (Concessionaire) (which as at the date of these Terms and Conditions is Plate Marketing Pty Ltd) to allow the Concessionaire to manage the Special Number Plate business.
  • If you choose Direct Delivery, RMS may disclose your personal information to its manufacturing and distribution contractors to facilitate Direct Delivery.
  • If you choose Direct Delivery, you must provide RMS with your email address and mobile phone number so RMS's courier can contact you to effect delivery.
  • If you are an Annual Fee Paying Customer, RMS or its Concessionaire may communicate special number plate marketing and customer service information unless you elect to opt-out by going to myplates.com.au/unsubscribe
  • Your personal information will be held by RMS at 20-44 Ennis Road Milsons Point, NSW 2061 and generally you can contact RMS or visit www.myrta.com to access or correct it.

1.2. Your Warranty About Information You Provide

  • By submitting your personal information, you warrant that it is true and complete. If you are applying for Special Number Plates for someone else (the recipient), you also warrant that the recipient has authorised RMS's collection of the recipient's personal information from you, or you have no reason to believe the Individual would object to his/her information being supplied and that the information about the recipient is accurate, up-to-date and complete.

2. Fees

2.1. Fees payable

  • Special Number Plate fees are set out in the relevant pages of the myPlates website. You may obtain a copy of Special Number Plates fee schedules from a Registry. Special number plate fees may change from time to time without notice.
  • You must pay any fees applicable to Your Special Number Plates to RMS.
  • RMS may, from time to time, reduce the Special Number Plate fees, or provide any other promotional offers in relation to Special Number Plates. RMS may withdraw, cancel, vary or withdraw the reduced fees and other promotional offers at any time and without giving notice.
  • All fees are quoted in Australian dollars. Unless stated otherwise, fees are inclusive of GST.

2.2. Refunds

  • RMS will refund the full order fee paid by you provided you cancel your order on the same day the order fee was paid.
  • Additionally, if you have chosen Direct Delivery, RMS will also refund any Annual Fee you have paid if you cancel your order before the Special Number Plates are shipped.
  • RMS will not refund any fees for Special Number Plates paid by you including any order fees or any Annual Fee in any other circumstances.

3.General terms

3.1. Reserving and ordering Special Number Plates

  • To order Special Number Plates and choose the Content you must place an order for the plate and pay the applicable order fee. Any applicable Annual Fees will be payable upon collection of the plate or, if you choose Direct Delivery, at the time you place the order.
  • To order a Special Number Plate with Standard Content (ie without choosing the Content) you must place an order for the plate pay the applicable order fee.
  • Payments for orders can be made using any payment method approved by RMS from time to time.
  • RMS has absolute discretion to reject any proposed Special Number Plate order or renewal at any point in time.

3.2. Collecting Special Number Plates from a Registry

This clause applies where you have ordered Special Number Plates to be collected from a Registry:

  • A notice will be sent to the address specified on your order when Your Special Number Plates are available for collection. Within 28 days from the date of the RMS's notice, you must pay all applicable fees and either:
    • Collect the Special Number Plates; or
    • Request RMS to place the Special Number Plates in storage.
  • When collecting Your Special Number Plates you must hand over any old
    • Driver Licence; or
    • a copy of the RMS letter advising that the plates are ready for collection.
  • You may authorise another person to collect Your Special Number Plates for you by providing them with a written authority signed by you and a copy of RMS's collection letter.
  • If you do not pay the applicable fees within 28 days of the RMS's notice, the plates may either be destroyed or made available to another customer. If you then wish to reapply for the same Special Number Plate Content or style (if still available) or an alternative Special Number Plate Content or style, you will have to place a new order and pay applicable fees.

3.3. Direct Delivery of Special Number Plates

This clause applies where you have ordered Special Number Plates to be delivered directly to you (Direct Delivery conditions do not apply to Numeral Only number plates).

  • The Courier will attempt to deliver the Special Number Plates to you personally at your nominated address.
  • You must show one of the following forms of proof of identity to the Courier: Passport, Australian Driver Licence or Learners Permit, NSW Firearms Licence or KEYPASS.
  • You will be required sign for receipt of the Special Number Plates.
  • If the Courier experiences difficulty in completing a delivery to you, the Courier will deliver Your Special Number Plates to a Postal facility near your delivery address. The Courier will leave you a calling card identifying the Postal Facility from where you can collect Your Special Number Plates. If you do not collect Your Special Number Plates from the Postal facility within 10 working days, the Courier will return Your Special Number Plates to the Manufacturer.
  • You must return your old plates to a Postal Facility within 7 days of receiving Your Special Plates and obtain a receipt otherwise RMS may impose sanctions including suspension or cancellation of your vehicle registration.
  • Direct Delivery can only be made to addresses within NSW.
  • Direct Delivery cannot be made to a small number of rural postcodes.
  • If you reschedule or redirect your Direct Delivery, you must do so by direct contact with the Courier either by telephone or their website. Any costs associated with rescheduling or redirecting are paid by you directly to the Courier.
  • You may only redirect your Direct Delivery to a NSW address within 14 working days from the first delivery appointment date. There are a small number of rural addresses for which Direct Delivery is not available and if you redirect to one of these rural addresses you will be contacted and asked to redirect or cancel your Direct Delivery.
  • You may request to reschedule multiple times as long as the requested date is within 14 working days from the original delivery appointment date.
  • RMS's Courier will endeavour to deliver Your Special Number Plates to you on the day and time notified but this cannot be guaranteed.

3.4. Affixing Your Special Number Plates

  • You must affix Your Special Number Plates to the vehicle nominated in your application before operating the vehicle and in any case within 24 hours.
  • If Your Special Number Plates will replace existing plates with different content, RMS will provide you with a replacement registration certificate when you collect Your Special Number Plates or by mail in the case of Direct Delivery. This does not apply if Your Special Number Plates are in storage with RMS.

3.5.Your SNP Rights

  • Your Special Number Plates always remain the property of RMS and, other than as set out in these Terms and Conditions, you obtain no proprietary or other rights to Your Special Number Plates or the Content displayed on Your Special Number Plates.
  • Once RMS has approved your application and you have paid all applicable fees for Your Special Number Plates, subject to these Terms and Conditions, you are granted a right to either:
    • have Your Special Number Plates allocated to a vehicle registered in your name in NSW, in which case you will be provided with Your Special Number Plates in order for you to affix them to that registered vehicle; or
    • have Your Special Number Plates placed in storage at a Registry at your cost.
  • RMS or the Concessionaire may use Your Special Number Plates in promotional material without notifying you.
  • You will lose your SNP Rights if any of the following occur, provided that RMS will allow you a grace period of 3 months before your SNP Rights are lost in the scenarios in paragraphs (iv) – (vii):
    • RMS recalls Your Special Number Plates;
    • The registration of the vehicle to which Your Special Number Plates have been allocated is cancelled due to expiry of registration;
    • You transfer your SNP Rights in accordance with these Terms and Conditions;
    • You surrender Your Special Number Plates to RMS (or equivalent vehicle registration authority in another Australian state or territory);
    • The registration of the vehicle to which Your Special Number Plates have been allocated is cancelled for reasons other than expiry of registration;
    • You register the vehicle for which Your Special Number Plates have been allocated in another state or territory;
    • Where Your Special Number Plates are kept in storage with RMS and you fail to renew the storage; or
    • (unless you have made arrangements with RMS to place Your Special Number Plates in storage with RMS) if you are not the registered operator of the relevant vehicle for which Your Special Number Plates have been allocated (for example you sell your vehicle before you attach Your Special Number Plates).
  • If you lose your SNP Rights but wish to have identical Special Number Plates allocated to your registered vehicle, then you must place a new order for them. RMS cannot guarantee that identical plates will be available to re-order.
  • RMS may issue a written recall notice requiring you to surrender Your Special Number Plates to RMS:
    • if an error has been made when issuing Your Special Number Plate.
    • if RMS, in its absolute discretion:
      • a) deems Your Special Number Plate Content to be unsuitable or offensive;
      • b) decides that the style or design of Your Special Number Plate must be altered; or
      • c) considers that the content of Your Special Number Plate or your use of them may constitute a breach of the intellectual property rights of any other person (eg a breach of a trade mark) or a breach of any law (eg a law concerning conduct which is likely to mislead or deceive); or
    • for any other reason.
  • You must return Your Special Number Plates to RMS within 14 days of:
    • losing your SNP Rights; or
    • receiving a written recall notice from RMS.
  • Failure to return Your Special Number Plates as required by RMS may constitute an offence, and result in cancellation of the registration of the vehicle to which they are allocated.
  • Notwithstanding anything in these Terms and Conditions, the use of an unregistered vehicle on a road may constitute an offence.

3.6. Transfer and Exchange of Special Number Plates

  • Your Special Number Plates always remain the property of RMS and other than as set out in sub-paragraph (b) or (c) below, you cannot transfer your SNP Rights or Your Special Number Plates.
  • Your Special Number Plates always remain the property of RMS and generally are not freely transferable. However, RMS may allow you to transfer your SNP Rights to another Individual or Organisation, or exchange them with another vehicle registered in your name, in accordance with RMS's transfer and exchange policy and on payment of the applicable transfer fees.
  • Upon the transfer of Your Special Number Plates, you will lose all your SNP Rights to those Special Number Plates.

3.7. Storing Special Number Plates independent of vehicle registration

  • At all times Your Special Number Plates must be either
    • affixed to the registered vehicle to which the Special Number Plates have been allocated, or
    • placed in storage with RMS.
  • If Your Special Number Plates are affixed to a vehicle whose registration expires, you must either renew the vehicle's registration or, within 3 months, place the plates in storage at RMS, otherwise you will lose your SNP Rights and be required to surrender the plates to RMS.
  • When placing Your Special Number Plates in storage, you will need to provide the required details and pay the appropriate storage and annual lease fee.
  • You can have the Special Number Plates storage moved to another Registry on payment of applicable fees.
  • Your Special Number Plates can be kept in storage so long as you pay any applicable storage fees in advance.
  • You can pay storage fees for up to five years in advance. You can remove the Special Number Plates from storage only where they have been allocated by RMS to a vehicle registered in your name in NSW for the purpose of you affixing them to that vehicle. You will be entitled to a refund for annual storage fees you have paid in advance. Refunds of storage fees are granted on the number of whole years remaining in the storage period and are not pro-rated.
  • If you do not renew your storage within 3 months of the due date then, unless you affix them to an allocated vehicle, Your Special Number Plates will be automatically surrendered to RMS and will be made available to another customer.

3.8. Damaged, lost, stolen or destroyed Special Number Plates

  • If one or both of Your Special Number Plates are damaged you must, as soon as practicable surrender the Special Number Plate(s) to RMS and, unless RMS otherwise approves, any other matching/corresponding plate. Failure to do so may constitute an offence.
  • If one or both of Your Special Number Plates is lost, stolen or destroyed you must, as soon as practicable:
    • Report the loss to the Police.
    • Notify RMS in writing of the loss, theft or destruction.
    • Deliver any matching/corresponding Special Number Plate to RMS. Failure to do so may constitute an offence.

3.9. Availability, restyling and replacement

  • RMS does not guarantee that any particular style of Special Number Plate or Content will be available at any time.
  • RMS may cease production of a particular style and/or design of Special Number Plate at any time without notice.
  • If Your Special Number Plates are damaged, you can apply for the plates to be replaced if you pay the applicable replacement fee and surrender both original plates to RMS. RMS cannot guarantee that identical plates will be available to re-order.
  • RMS does not permit stolen or lost Special Number Plates to be replaced with the same Content, as lost and stolen plates are recorded on police records and the use of replacement plates triggers false police alerts. If any of Your Special Number Plates are lost or stolen, you must apply for alternative plates.
  • RMS warrants Your Special Number Plates against defects for 3 years after issue (excluding damage or misuse).

3.10. Warranty & Indemnity By You

  • RMS does not check whether the content you choose may infringe any intellectual property rights or any law.
  • You warrant to RMS that the content you choose does not infringe the intellectual property rights of any person and that you will not use Your Special Number Plates in any way that may infringe any law and you indemnify RMS in respect of any breach of these warranties.

3.11. General

  • Except as otherwise expressly stated in these Terms and Conditions, and to the extent permitted by law, RMS and any Concessionaire are not liable for any loss or damage of any kind however caused (including, but not limited to, where it is caused by the negligence of RMS or the Concessionaire) which is suffered or incurred by you in connection with these Terms and Conditions, the issue of Special Number Plates, your use of the myplates.com.au website (including the use of a credit card or other debit device) or any linked website, the non-availability of myPlates services for any reason, the rejection or failure to receive your application for the issue of Special Number Plates, or any act or omission of RMS or any Concessionaire or the provision of inaccurate, incomplete or incorrect information by you.
  • To the extent that any legislation implies a condition or warranty that cannot be excluded but can be limited, clause 3.9 (a) does not apply to that liability and the liability of RMS and any Concessionaire for any breach of that condition or warranty is limited to RMS or any Concessionaire doing any one or more of the following (at its election):
    • Replacing the goods or supplying equivalent goods. ii. Repairing the goods.
    • Paying the cost of replacing the goods or of acquiring equivalent goods.
    • Paying the cost of having the goods repaired.
  • RMS and any Concessionaire make no representations or warranties in relation to information available on the RMS websites or the myplates.com.au website (the "Websites") including without limitation that:
    • the information on these Websites is complete or correct;
    • the Websites will be continuously available or free from any delay in operation or transmission, virus, communications failure, internet access difficulties or malfunction in hardware or software; or
    • RMS or any Concessionaire endorse any internet site linked to the Websites or any third party products or services referred to on the Websites.
  • If you provide RMS or any Concessionaire with information (such as text, photos or images) when using the Websites you warrant that you are entitled to provide and license the information and you license RMS and any Concessionaire to use, reproduce, modify and publish the information for the purposes outlined in these Special Number Plates Terms and Conditions.
  • The information on the Websites is subject to change without notice.
  • Nothing in these Terms and Conditions is intended to exclude, restrict or modify any rights you may have under any legislation which may not be excluded, restricted or modified by agreement.
  • You represent and warrant that you have full power to enter into and perform your obligations under these Terms and Conditions.
  • You may not assign or otherwise transfer your rights under these Terms and Conditions to any other person except as expressly provided for in these Terms and Conditions.
  • In exercising your rights under these Terms and Conditions, you must at all times, comply with all applicable laws.
  • Nothing in these Terms and Conditions is intended to limit or qualify your rights or obligations under the Road Transport Act 2013 or the Road Transport (Vehicle Registration) Regulation 2007. Failure to comply with your obligations under the Road Transport Act 2013 or the Road Transport (Vehicle Registration) Regulation 2007 may constitute an offence.
  • If any section or part thereof of these Terms and Conditions is found to be void, unenforceable or invalid, then it is severed leaving the remainder in full force and effect, provided that the severance has not altered the basic nature of these Terms and Conditions.
  • These Terms and Conditions are governed by the laws of the State of New South Wales, Australia.
  • A reference to any legislation includes a variation, consolidation or replacement and a reference to any statute includes all regulations and instruments under it.
  • RMS may at any time vary these Terms and Conditions by publishing the varied Terms and Conditions on the Websites. You accept that by doing this, RMS has provided you with sufficient notice of the variation. RMS is under no other obligation to notify you of any variation to these Terms and Conditions.

4.Definitions

Annual Fees: Annual fees charged by RMS in respect of certain types of Special Number Plates.

Annual Fee Paying Customer: A Special Number Plate customer who pays Annual Fees for their Special Number Plates.

Content: Refers to the combination of characters, separators, and layout on a number plate. It does not refer to the Style of the plate or the Syntax of the plate.

Courier: In the case of Direct Delivery this refers to the person who attempts to delivery Your Special Number Plates to you.

Direct Delivery: Refers to the delivery of Your Special Number Plates to your nominated address instead of you collecting them from a Registry.

General Issue Plates: General Issue Plates are the default standard number plates issued by RMS where neither the Content nor style are chosen by the customer (presently these are issued in yellow and black).

"Including" and "for example" are not words of limitation.

Individual: Means a natural, living person.

KEYPASS: Means the photo ID card known as KEYPASS (see www.keypass.com.au)

Manufacturer: RMS's plate manufacturer.

Numeral-only Plates: Numeral-only Plates are plates where the Content comprises one to six numbers only.

Organisation: Any entity other than an Individual.

Personalised Plates: Personalised Plates are plates where the Content is selected by the customer from a defined Syntax within a certain range set by RMS.

Personalised Plus Plates: Personalised Plus Plates are plates where the Content selected is by the customer and is between one and six characters (one and five characters for motorcycles). There must be at least one letter, where the letter is not I or O.

Postal Facility: Means an Australia Post post office or business centre.

Redirect: Redirect relates to change to the original address that has been booked for the direct delivery Special Number Plates order.

Reschedule: Reschedule relates to a change to the original date that has been booked for the direct delivery Special Number Plates order.

Registered Operator: An Individual or Organisation recorded by RMS as being responsible for the vehicle.

Registry: Means an RMS motor registry or such other premises offering RMS motor registry services (eg a Service NSW Centre).

SNP Rights: SNP Rights are the rights set out in clause 3.5 of these Terms and Conditions.

SNP Standard Content Plates: SNP Standard Content Plates are plates with either;

  • Content automatically generated by RMS, that are not General Issue plates, or
  • Plates which were issued historically with Content chosen by the customer but which do not attract Annual Fees (e.g. Traditional Black plates, Centenary of Federation plates)

Special Number Plates: Special Number Plates are number plates that RMS has determined should be treated as a Special Number Plate. Special Number Plates include SNP Standard Content Plates, Personalised Plates, Personalised Plus Plates and Numeral Only Plates.


Syntax: Refers to the rules defining the format of Content, being the available combinations of letters and numbers, the spatial layout and the separators between characters.

Your Special Number Plates: Special Number Plates issued by RMS to you. "Issued" has the meaning in section 66 of the Road Transport Act 2013.