myPlates FAQs


Contents


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Personalisation Explained

What is plate content?
Content refers to the number and letter combination on number plates, e.g. ABC 123.

What is deemed inappropriate or offensive content?
Plate content may be considered unsuitable if it contains inflammatory or defamatory references in any language which could be considered by a reasonable person to be inappropriate for public display. Examples would be drug or alcohol, sexual, racial or discriminatory references. If plates have been issued and are later considered to be inappropriate or offensive, the plates will be recalled.

What are the types of personalisation available?
There are three options for personalising your plates: Restyle - Choose a new style with your existing letters and numbers. Personalised - Choose new letters and numbers with set combinations. Custom - Choose new letters and numbers with unlimited combinations.

What are standard number plates?
Standard number plates means the content (letter/number combination) has been randomly generated by the RMS

Numeral only plates
These plates can have up to six numbers (five numbers for motorcycles), but are only available at RMS auctions or through private sale - they can't be ordered through a motor registry, Service NSW Centre, telephone or online. Numeral Only plates are managed by the RMS.

What is a "restyle"?
A "restyle" is when you keep the same letters and numbers as your current plates but change the style for a one-off order fee. If you are not currently paying an annual fee for your existing plates, changing style will not incur one. If you are paying annually for your existing plates, your annual fee will remain the same.

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How to Order Number Plates

How do I order personalised number plates?

How do I get standard plates?

How do I get a copy of the terms and conditions?
Terms and conditions are issued to every customer who orders or is issued with personalised number plates.

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Reserved Content

What is ‘Content Reservation’?
This function allows you to virtually reserve new Personalised and Custom content for later use. You do not need to have a number plate manufactured avoiding the hold fee to store the plates at a Service Centre and delaying the order fee until such time you choose to manufacture the plate. If you wish to reserve content you will need to visit myPlates.com.au and select ‘Reserve Content’ from the main menu and then ‘Reserve New Content’ from the drop down menu.

How long can I reserve content for?
You can reserve content for one year at a time. When the reservation expires, you can pay to reserve the content for another year through the ‘Renew Hold’ in the main menu of myPlates.com.au

Why can’t I choose a style when reserving the content?
You can’t choose a style because you are virtually reserving the content, not submitting the manufacture order. When you are ready to manufacture the reserved content you will need to choose a style from available styles for your vehicle type.

How much does it cost to reserve content?
You will only be required to pay the annual fee that is associated with the content you choose. Annual fees apply when you choose your own letter and number combinations in an open format (Custom) or select one within certain formats (Personalised), regardless of whether the content is displayed on a vehicle.

Can I transfer the right to display my reserved content to another customer?
Yes. After your content has been reserved for a period of no less than 30 days, you can transfer the rights to another customer. Transfers can only be completed in a Service Centre or registry and transfer fees apply.

How do I cancel my content reservation?
To cancel your reserved content you will need to email the request to contactus@myplates.com.au along with your receipt or you can simply let the hold period expire and not renew.

If I cancel my content reservation, do I get a refund?
If your reservation is cancelled on the same day it is made, a full refund is offered. No refund is offered if the reservation is cancelled at any other time. If the content is reserved for more than one year and the request is made before the next year's reserve period commences we will process full refund for whole years remaining. Once a reservation order is cancelled, the content will become available to the general public immediately.

How will I know when my reservation is expiring?
myPlates will notify you when the content reservation is close to expiring. You can pay the annual fee to renew the reservation for another year by going to myPlates.com.au, clicking on ‘Renew Hold’ and entering a few details.

How do I order the reserved content to be manufactured?
You can manufacture you reserved content at any time while the reservation is active. If you need to manufacture your reserved content, you will need to visit myPlates.com.au and select ‘Reserve Content’ and then ‘Manufacture Reserved Content’ from the main menu.

If I cancel my manufacture order do I get a refund?
If your order is cancelled on the same day it is made, a full refund is offered. No refund is offered if the orders cancelled at any other time. Once a manufacture order is cancelled, the content will become available to the general public immediately and no longer be reserved (put back into virtual hold). If you wish to reserve the same content again you will need to visit myPlates.com.au website and click on ‘Reserve Content’ and then ‘Reserve New Content’ from the main menu.

I am ordering the reserved content to be manufactured, what happens to the unused annual fee I have paid?
When you manufacture the reserved content the unused pro-rata annual fee will used to calculate the payable amount.

If the plates are getting delivered to Service centre then you will only pay the order fee online. When you collect the plates a pro-rata annual fee will be calculated to align the content expiry with the expiry date of vehicle registration. If you are eligible for refund it will be processed within one week of the transaction date.

If the plates are getting delivered to your home address the system will calculate the payable or refund amount by determining the order fee and pro-rata annual fee payable. If you are eligible for a refund you will not need to pay anything and the refund will be processed within one week of the transaction date as per the current rules.

When submitting the manufacture order, can I change the vehicle type?
When you are reserving the content you will need to choose the vehicle type. However you can place the reserved content/plate on a different type of vehicle if the format is allowed.

I currently have plates in hold at a Service Centre – can the content be put into virtual reservation?
No. Physical number plates already in hold at a Service Centre can’t be transferred to virtual hold. Content reservation applies to new Personalised and Custom content combinations only.

My content reservation has expired – can I order a plate for manufacture?
No. Only current reservations can be ordered for manufacture. If your reservation has expired, you will need to renew the reservation prior to ordering a plate for manufacture.

Why have myPlates cancelled my reserved content without my consent?
We will review the reserved content to make sure it is not offensive or inappropriate. If we find it offensive then we will contact you before cancelling it. A full refund will be provided if the content is cancelled in this manner.

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Gifting

Can I purchase personalised number plates or a restyle of number plates as a gift?
Yes.

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Fees & Pricing

Do all plates have an annual fee?
No. Standard number plates (where you have not chosen the letter and number combination yourself) have a one-off order fee only. If you want to select (personalise) your content, by choosing your own letters and numbers, then ongoing annual fees will apply. Annual fees start from just $109.

I want to replace my current plates with a new style, but I don't want to change my letter/number combination. How do I do this and what fees will apply?
You can order a new style of plates (restyle), with your existing content (letter/number combination) by calling 131 758 or by visiting an RMS Motor Registry. You'll need to pay a one-off order fee which will vary on the plate style chosen. If you are not currently paying an annual fee for your existing plates, changing style will not incur one. If you are paying annually for your existing plates, your annual fee will remain the same.

If I change my mind after I have placed my order, will my order fee be refunded?
myPlates will refund the full order fee for personalised number plates if you cancel your order on the same day the order fee was paid. myPlates will not refund any fees for personalised number plates including any order fees or any annual fee in any other circumstances.

When will I have to pay my first annual fee?
When you collect your plates from an RMS Motor Registry or when the plates are placed in storage you will be charged a pro-rata fee for the plates. From then on, the annual fee will be included on your RMS registration renewal notice for your vehicle.

What does a pro-rata fee mean?
A pro-rata fee means that you will only pay for the annual fee that is calculated between the time you ordered your new plates until your vehicle registration renewal date. The pro-rata fee is based on the annual fee at the time of collection and is payable when you collect your plates if you have chosen to pick them up from an RMS Motor Registry.

If my existing plates have an annual fee and the fee increases, will the new fee apply to me?
Yes. Annual fees may change over time. Your next registration renewal notice will include the new annual fee charges.

If the annual fee changes after I've paid my registration or placed my plates in storage, will I receive a refund or be required to pay the difference?
No refund or extra money will apply to the plate fees in the current period of registration or storage, for which you have already paid. You will be required to pay the higher or lower annual fee the next time your registration is due or you renew the storage period.

If I have paid an annual fee for an existing personalised plate and decide to purchase a new plate with different content, will I be charged a pro rata annual fee when I collect the new plate?
Yes. Annual fees are not transferrable between two plates with two different letter/number combinations. A new Personalised plate will attract its own annual fee.

I bought a car from a motor dealer and it already had plates that incur annual fees. Is the motor dealer responsible for paying the annual fees?
No. The holder of the number plates/registered operator of the vehicle is responsible for paying the annual fee at the time of registration renewal.

If you don't want to keep the annual fee plates, you can return them to an RMS Motor Registry in exchange for a standard content plate with no annual fees, and pay the applicable order fee for the new plates.

How are prices of personalised number plates determined?
Annual fees for personalised number plates were implemented after pricing studies which involved the general public, were undertaken. Personalised number plates are an optional purchase for NSW motorists.

If my annual fees have been waived, will my registration be affected?
As long as you continue to pay any applicable vehicle registration renewal fees, your registration will not be affected during the period your annual fees have been waived.

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Delivery of Your New Number Plates

How will I receive my new personalised number plates?
There are 2 ways you can receive your personalised number plates

  1. Pick them up from your nominated registry or Service NSW Centre
    Your number plates will be delivered to the nominated registry or Service NSW Centre in approximately 21 days from the date of purchase. You'll receive a letter advising when they're ready to collect and the necessary documentation you will need to provide. You will need to hand in your old plates in order to pick up your new plates. If you have not received a letter within 28 days of placing your order please call myPlates on 131 758. When collecting your plates you will be charged a pro-rata fee for the plates. A pro-rata fee means that you will only pay for the annual fee that is calculated between the time you ordered your new plates until your vehicle registration renewal date. From then on, the annual fee will be included on your vehicle RMS registration renewal notice. If you do not pay the applicable fees within 28 days of the RMS's notice, the plates may either be destroyed or made available to another customer. If you then wish to reapply for the same content or style or an alternative, you will have to place a new order and pay applicable fees. The law requires that plates must be fitted to a vehicle before it can be driven on roads or road related areas. Some of our plates are designed for imported vehicles and do not come with pre-drilled holes. You will need to consider this when arranging to collect and fit your new number plates.


  2. Or choose to have them delivered to your home or work address (eligibility criteria apply)

    Am I eligible for free delivery?
    Free delivery is available for customers who:
    • own an active vehicle registration.
    • are ordering personalised number plates for a light vehicle, motorcycle or trailer.
    • are free from restrictions recorded in RMS systems (e.g. State Debt Recovery Office fine dispute, fraudulent licence, vehicle is having an ownership dispute, an alleged fraud under investigation).

    Can the courier leave my plates at the nominated address if I am not available at the time of delivery?
    No. If the Courier experiences difficulty in completing a delivery to you, the Courier will deliver your personalised number plates to a Postal facility near your delivery address. The Courier will leave you a calling card identifying the Postal Facility from where you can collect personalised number plates. If you do not collect your personalised number plates from the Postal facility within 10 working days, the Courier will return your personalised number plates to the Manufacturer for destruction. If you then wish to reapply for the same plate, you will need to pay the applicable fees.

    Can someone else sign for my plates or collect them from the Postal facility if I am not available?
    No.
    • Only the registered operator of the vehicle can sign for the plates or collect them from a Postal facility.
    • You are required to provide valid identification at the time of signing or collecting your plates.


    Can I trade in/sell my vehicle if I have ordered a plate to be delivered?
    myPlates advises against ordering a plate to be delivered if you are planning on selling the vehicle privately or trading the vehicle in at a dealership. Registration transfers will be blocked and you will be required to return the new plates. If you have ordered a plate to be delivered and are attempting one of the above, please contact myPlates immediately on 131 758.

    Can I or a dealer exchange plates if I have ordered a plate to be delivered?
    myPlates advises against ordering a plate to be delivered if you are planning on exchanging plates between vehicles where one vehicle has been nominated in a delivery order. Plate exchanges cannot be processed where the plate is part of a delivery order. If you have ordered a plate to be delivered and are attempting a plate exchange either in a registry, Service NSW centre or at a dealership, please contact myPlates immediately on 131 758.

    What happens if I submit a Notice of Disposal for the vehicle that I nominated when placing a delivery order?
    You must notify myPlates as soon as possible on 131 758. The new number plate you ordered will need to be returned to the RMS and the delivery order cancelled. The old plate will remain the legal plate that must be displayed on your vehicle. Failure to display the correct number plates on your vehicle is an offence under the Road Transport Act (2013).

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Replacement Number Plates

What is a "replace"?
A "replace" is a like-for-like replacement (identical style and content) of your existing plate. Replacement plates can only be ordered if your plates are worn or damaged.

What can I do if my number plates are damaged?
You can replace your damaged plates by calling our Customer Service team on 131 758 or you can visit your nearest RMS Motor Registry. You will need to hand in both the front and rear motor vehicle number plates into the RMS in order to make the replacement - even if only one plate has been damaged. Replacement fees are as below.

Replace Plates

Cars & Light
Trucks

Heavy
Vehicles

Motorcycles

Trailers

ANIMALS

$299

NA

NA

$172

ART

$310

NA

$163

NA

AUSTRALIANA

$344

NA

NA

$177

AUXILIARY

$45

NA

NA

NA

BLACK ON COLOUR

$295

NA

NA

NA

CLASSIC STRIPES

$295

NA

NA

NA

COLOUR ON BLACK

$295

NA

NA

NA

COLOUR ON WHITE

$180

NA

$95

$95

COLOURS

$238

NA

$122

$122

CUSTOM YELLOW

$238

$238

$122

$122

TRADITIONAL (EBONY) BLACK

$238

$238

NA

$122

EURO & EURO PLATINUM

$400

NA

NA

NA

EURO PREMIUM

$349

NA

NA

NA

JAPANESE DOMESTIC MARKET

$310

NA

NA

NA

US SIZE

$310

NA

NA

NA

INTERNATIONAL SIZE

$238

NA

NA

NA

LE CHIC

$310

NA

NA

NA

ORIGINAL YELLOW

$47

NA

$47

$47

PREMIUM

$295

NA

$153

$153

SLIM WHITE BORDERED

$110

NA

$65

$65

TECH

$310

NA

NA

NA

NRL

$270

NA

NA

NA

FOOTBALL (SOCCER)

$270

NA

NA

NA

HIGH PERFORMANCE

$270

NA

NA

NA

SERENITY

$295

NA

NA

NA

STATEMENT

$199

NA

NA

NA

VINTAGE

$310

NA

NA

NA

WANDERLUST

$344

NA

NA

$177

ZODIAC

$295

NA

NA

NA

OTHER

 

ARU SUPPORTER

$100

NA

NA

NA

CENTENARY OF FEDERATION

$100

NA

NA

NA

SPEEDBLITZ BLUES

$100

NA

NA

NA

SYDNEY HARBOUR BRIDGE

 

- Standard Issue

$100

NA

NA

NA

- Limited Edition

$300

NA

NA

NA

My vehicle has been written off. Can I keep my plates?
If your plates are not damaged, you should place them in storage at an RMS Motor Registry. The plates will remain on hold at that Motor Registry for as long as you need, provided the storage fees are paid. You can pay storage fees up to five years in advance.

If you are registering a vehicle and decide you want to pick them up from a different Motor Registry, call myPlates on 131 758 to have the plates delivered to your preferred Motor Registry. A $27 move fee will apply. You will also need to pay any annual content fees that apply to the plates while they are in storage.

If your plates are damaged, see notes in the previous question.

If your plates are destroyed, you must report this to an RMS Motor Registry. You'll be issued with a new set of plates. Plates reported destroyed are treated in the same manner as lost or stolen plates (see below).

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Lost or Stolen Number Plates

What can I do if my number plates have been lost or stolen?
If your plate has been stolen, you should immediately report the theft to the NSW Police Assistance Line (131 444) and ask for an Event Number. You will then need to attend an RMS Motor Registry and complete the Number Plates (1038) form, Section 5.

If your plate has been lost, simply complete the Number Plates (1038) form, Section 5 and attend a Motor Registry (a NSW Police Event Number is not required).

The law does not permit lost or stolen number plates to be replaced with the same content straight away. Lost and stolen plates are permanently recorded on police records and the use of number plates with content previously reported as lost or stolen can trigger false police alerts. Your local RMS Motor Registry will issue you with General Issue plates for a $46 fee. If you would like to have new personalised plates, you can select new content from the available range.

Under certain circumstances the RMS, together with the Police, may consider the reissue of your character content, and the restoration of your previous fee structure, of your lost or stolen plates. A minimum of 6 months must have passed from the plates being reported as lost or stolen before this review. In the meantime no one else can be issued with those plates. You can address this request for reissue together with any supporting documentation to:

myPlates Customer Service
P.O. Box 1421
Crows Nest NSW 1585

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Auxiliary Plate (Bike Rack)

Do I need a auxiliary plate (bike rack)? And if so, how do I get one?
If you attach a bike rack or mobility device rack to the back of your vehicle and it obstructs the view of the number plate, you will need a auxiliary plate (bike rack). The plate will have the same content as the plates on your vehicle.

An auxiliary plate (bike rack) is white with black characters and can be ordered by phoning myPlates on 131 758 or at an RMS Motor Registry.

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Trailer & Caravan

Do I need a number plate for my trailer or caravan?
Yes - all vehicles require number plates. Caravans and trailers have their own number plates as they have a separate registration from your vehicle.

A personalised number plate for your caravan or trailer can be ordered by calling 131 758, online or an RMS Motor Registry. You can order a standard number plate for your caravan or trailer by contacting the RMS on 132 213 or at any RMS Motor Registry.

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Heavy Vehicle

Can I order personalised number plates for my heavy vehicle?
Yes, you can order personalised number plates for your heavy vehicle, however the choice of styles is not as broad. Click here to order now.

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